Shipping policy
RESTDAY Shipping Policy
Thank you for shopping with RESTDAY. Please read the information below regarding the processing and delivery of your order.
Order Processing
Orders are processed and packed as quickly as possible. Please allow approximately 2–5 business days for in-stock orders to be processed before dispatch.
During launches, sales, promotional periods or other high-volume periods, processing may take slightly longer.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
Pre-Orders & Made-to-Order Items
All RESTDAY pre-order items are made to order. This means your item will begin the production process after your order has been placed and is not available for immediate dispatch.
Please allow up to 4 weeks for your pre-order item to be made, before it is dispatched. Shipping and delivery timeframes are in addition to this production period.
We will always aim to have your order ready sooner where possible, however production timeframes may vary during busy periods or due to circumstances outside our control.
If your order contains both in-stock and pre-order items, your order may be held and shipped together once your pre-order items are ready unless otherwise stated.
Once your order has been completed and dispatched, you will receive shipping confirmation and tracking information where available.
Shipping Within Australia
RESTDAY ships Australia-wide.
Standard shipping is available at checkout for a flat rate of $15 AUD.
Estimated delivery times shown at checkout begin after your order has been dispatched and are provided as a guide only.
International Shipping
RESTDAY currently ships to selected international destinations, including New Zealand, the United States, the United Kingdom and selected European countries.
Available shipping methods and shipping costs will be displayed at checkout based on your delivery address.
International delivery times vary depending on the destination, carrier and customs processing.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.
Unless expressly stated as included at checkout, these charges are not included in RESTDAY’s shipping charges and are the responsibility of the customer.
RESTDAY has no control over charges imposed by local customs authorities.
Tracking
Where tracking is available, tracking details will be sent to the email address provided with your order once your parcel has been dispatched.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us at restdayaus@gmail.com as soon as possible.
We will make reasonable efforts to update the address before dispatch but cannot guarantee changes once an order has been processed or shipped.
Additional postage costs resulting from an incorrect or incomplete address may be the customer’s responsibility where permitted by law.
Delayed or Missing Parcels
Once an order has been dispatched, delivery may be affected by carrier delays, weather, customs processing or other circumstances outside RESTDAY’s reasonable control.
If your tracking has not updated for an extended period or you believe your parcel may be missing, please contact us at restdayaus@gmail.com and we will assist you with investigating the shipment.
Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.
Contact Us
For any questions regarding shipping or your order, please contact:
RESTDAY
restdayaus@gmail.com
Victoria, Australia